Refund policy

Return Policy

Thank you for shopping with us. We value your trust and aim to provide you with a seamless shopping experience. However, we understand that sometimes, items might not meet your expectations. Our return policy ensures a fair process for both our esteemed customers and our store.

1. Return Timeframe: You can return eligible items within 14 days of receiving them. Kindly check the product details to understand the eligibility of the product for returns.

2. Defective or Incorrect Items: We apologize for any inconvenience caused by receiving a defective or incorrect item. Please get in touch with our customer service immediately. We will provide a full refund or a replacement, including covering the return shipping cost.

3. Change of Mind: If you've changed your mind about a product, we will refund the product cost only. The original shipping fee will not be refunded. Please note, you will be responsible for the return shipping costs.

4. Restocking Fee: There's a 10% restocking fee for returned items. This fee covers administrative and handling costs.

5. Return Instructions:

  • Ensure that the item is in its original condition and packaging.
  • Include a copy of the purchase receipt or proof of purchase.
  • Use a trackable shipping service to ensure the item reaches us.
  • Forward the tracking number to our customer service team.

6. Condition of Returned Items: All returned items must be unused and in the same condition you received them. Items not in their original condition or damaged will either be partially refunded or not accepted.

7. Refund Process: Refunds are processed within 5-7 business days of receiving the returned item. It will be credited to the original payment method used during purchase.

8. Non-returnable Items: Please note that certain items cannot be returned due to reasons of hygiene, customization, or other specific considerations. These items will be clearly marked on the product page.

9. Customer Support: For any queries or concerns related to your order or the return process, please reach out to our customer service via [trex.greatlife@gmail.com].

We appreciate your understanding and cooperation. Your satisfaction is our top priority, and we're here to help. Thank you for choosing Tent-Rex.